AI Insights of the Week

Author: Kerry Robinson Most executives I speak with are at least starting to see how big of an impact AI is going to be in their industry. But they’re still stuck. The opportunity is too big. The threat is existential. The path forward is opaque. The noise is deafening. There’s an elephant in the room, and…Read More

Author: Kerry Robinson Salesforce chief executive Marc Benioff spoke with the tech blog platform Stratechery last week. The interview reveals what AI agents really mean for business and at the same time, it’s a masterclass in positioning vs competitors. It also illuminates a key factor in deciding which contact center AI platform is right for you: suite, custom,…Read More

Author: Kerry Robinson It’s been a year since OpenAI released ChatGPT to the world and sent everyone into a frenzy. What is it? How does it work? How could it work for my business? While the early adopters and industry disrupters raced to deploy early generative AI applications, there are still many businesses watching and waiting…Read More