By Kerry Robinson “We just had an epiphany: in a world of AI nothing will be as valuable as humans!” That was a comment by Sebastian Siemiatkowski, the CEO and co-founder of Klarna. Klarna used to be the poster child for going all-in on AI. They boasted that their OpenAI-powered assistant was handling two-thirds of customer…
By Kerry Robinson “This is the most fun I’ve had at work in 20 years” Said one of the attendees of our internal Personal AI transformation course. Another shared: “I just finalized in 3 hours with ChatGPT today what has been taking months to accomplish” It’s fantastic to see momentum building and minds opening. Some of…
By Kerry Robinson It feels like cheating. But it’s not. It’s the future of knowledge work. I’m talking about AI powered knowledge work. I’ve been teaching it as part of our internal course on Personal AI empowerment that I mentioned in my email: Thriving in the Intelligence Age. I want to share just one example of the…
By Kerry Robinson When Amazon first unveiled Alexa, they promised a future where voice would become our primary technology interface. That didn’t quite happen, but many of us use the assistant daily to play music and set reminders. The tech is there – and it’s listening – but the full potential has not been realized. Yet.…
By Kerry Robinson There’s been a bunch of releases and announcements this week: Anthropic released Claude 3.7 – a strong model that now combines immediate responses with ‘deeper thinking’ when it thinks its warranted. They beat OpenAI to deploy this approach. Sam Altman shared that he ‘hates’ the model picker, and after there next model release…
By Kerry Robinson This week, Elon Musk’s xAI released Grok 3, an updated version of its AI model. If their benchmarks are to be believed, it’s edges out all of OpenAI’s models (except the unreleased o3, which wasn’t included in the comparison). It’s also ahead of Google’s Gemini Flash 2.0 and Deepseek’s R1 models. Time…
Author: Kerry Robinson Most executives I speak with are at least starting to see how big of an impact AI is going to be in their industry. But they’re still stuck. The opportunity is too big. The threat is existential. The path forward is opaque. The noise is deafening. There’s an elephant in the room, and…
Author: Kerry Robinson Salesforce chief executive Marc Benioff spoke with the tech blog platform Stratechery last week. The interview reveals what AI agents really mean for business and at the same time, it’s a masterclass in positioning vs competitors. It also illuminates a key factor in deciding which contact center AI platform is right for you: suite, custom,…
Author: Kerry Robinson It’s been a year since OpenAI released ChatGPT to the world and sent everyone into a frenzy. What is it? How does it work? How could it work for my business? While the early adopters and industry disrupters raced to deploy early generative AI applications, there are still many businesses watching and waiting…
Something big happened on Tuesday. Your contact center will never be the same.
In a closed-door, invite-only event, with no livestream, OpenAI announced the availability of their ‘real-time’ API for GPT4o.
This is the enterprise equivalent of ‘advanced voice mode’ which was finally pushed out to the majority of paying ChatGPT subscribers last week.