Maximizing Waterfield AI: Conversational AI Solved

Author: Kerry Robinson It’s been a year since OpenAI released ChatGPT to the world and sent everyone into a frenzy. What is it? How does it work? How could it work for my business? While the early adopters and industry disrupters raced to deploy early generative AI applications, there are still many businesses watching and waiting

Contact Center AI’s iPhone Moment

Something big happened on Tuesday. Your contact center will never be the same.

In a closed-door, invite-only event, with no livestream, OpenAI announced the availability of their ‘real-time’ API for GPT4o.

This is the enterprise equivalent of ‘advanced voice mode’ which was finally pushed out to the majority of paying ChatGPT subscribers last week.