AI Insights of the Week

Author: Kerry Robinson Salesforce chief executive Marc Benioff spoke with the tech blog platform Stratechery last week. The interview reveals what AI agents really mean for business and at the same time, it’s a masterclass in positioning vs competitors. It also illuminates a key factor in deciding which contact center AI platform is right for you: suite, custom,…Read More

Author: Kerry Robinson It’s been a year since OpenAI released ChatGPT to the world and sent everyone into a frenzy. What is it? How does it work? How could it work for my business? While the early adopters and industry disrupters raced to deploy early generative AI applications, there are still many businesses watching and waiting…Read More

Something big happened on Tuesday. Your contact center will never be the same. In a closed-door, invite-only event, with no livestream, OpenAI announced the availability of their ‘real-time’ API for GPT4o. This is the enterprise equivalent of ‘advanced voice mode’ which was finally pushed out to the majority of paying ChatGPT subscribers last week.